Ricky Martin’s Blog

OK you might say $151.90 is not a big deal. But I have been reading regularly the post from Ramit Sethi over at I will teach you to be Rich and he makes a great case to try and negotiate on everything you can.  So I have been getting things in order on the financial front like he mentions in his book I Will Teach You To Be Rich .

Today on my lunch break I saved $151.90 on my internet service at home. To give you a bit of the details I received a letter from the internet company saying that the plan I am on right now will be going up as they are improving their services so the promotion I am on is ending and it would go up $1.05 but that for $1 more than what I am paying now I can get an upgrade to the ultimate high speed which is 3 times faster than what I have right now.  So to contact them and they can upgrade my service. So here is how it played out:

Customer Service: “Thanks For Calling how can I help you today?”

ME: “I got a letter saying that my service was going up but I could upgrade the service for a $1 more per month?”

Customer Service:” Yes that is correct, if you like we can make this upgrade and I can give you 1 month free if you agree today?”

ME: ” you sure there is nothing else you can do on the price? I can get similar service with your competitor for a cheaper price?”

Customer Service:” Sorry that is the best I can do, let me transfer you to our Customer satisfaction group and see if they can help you?”

ME: “Sure”

Customer Satisfaction: ” Hi Mr. Martin, I understand that you received an offer from our competitor at a lower price for a similar Service?”

ME: ” That is correct, I wanted to see if you could do any better on the price?”

Customer Satisfaction: “Well Mr. Martin I can offer you the upgraded service, and give you 2 months free Plus an Additional $20 Credit, that would bring down the cost for you overall, would that work?”

ME: “Sure that would work”

Customer Satisfaction:” Okay let me set that up for you and schedule your installation for the upgrade”

So as you can see, it only took me about 15 minutes and I managed to get an upgrade while still saving money.

I also did the same with my Credit Card last week. Which I will tell you about in another post.