Ricky Martin’s Blog

E-mail: ricky@rickymartinblog.com

PROFESSIONAL SUMMARY

A highly motivated, results focused IT Engineer with ten years of information technology experience. Encompasses strong leadership and successful team building capabilities combined with excellent technical, communication, organization, and customer service skills. Resourceful problem solver with proven ability to bring quick resolution to challenging situations as well as building lasting relationships.

EXPERIENCE

Deployment Engineer
• Administered, Deployed and migrated from Windows 2000 to Windows 2003 & 2008 server systems, and Clustered Server solution in multiple Airport environments throughout the world (Approximately 130 Servers).
• Administered and Deployed Widows XP Workstations customized for Airport environments.
• Working with Windows 2008 Server in Virtual environment using VMware.
• Support Airline Common use Kiosks in multiple Airport locations (IBM KIOSK, and IER).
• Support multiple Airport Sites throughout Europe, Africa, and Middle East (Approximately 130 Servers).
• Support Oracle, MySQL, and MS SQL databases.
• Create, Manage and Implement AD profiles and GPO objects.
• Manage and Administer IIS and web pages for over 50 sites.
• Manage, Configure and Install Cisco Routers and Firewalls.
• Document all installations, architecture and upgrades for systems handover and support.

Site Technical Supervisor
• Manage and document IT related projects.
• Manage and Support Peavey Media Matrix Audio system
• Administered, managed and Support Microsoft 2000, 2003 server, Clustered Servers, MS SQL, QNX(UNIX based) Systems (Approximately 100 Servers).
• Managed, Implemented and supported Nagios Network Monitoring System at multiple Airport location monitoring over 500 devices and 4000 services.
• Created and managed Perl scripts for network monitoring.
• Create, Manage and Implement AD profiles and GPO objects.
• Manage and Administer IIS and over 500 web pages.

Senior Technician
• Installed, Managed, administered and Supported Windows 2000, Common use system (Approximately 50 Servers).
• Create, Manage and Implement AD profiles and GPO objects.
• Manage and Administer IIS and web pages.
• Configured and installed Cisco routers and switches
• Created and documented all procedures and processes in accordance with ISO standards
• Interacted with management of airlines and city as well as internal project management
• Create, Manage and Implement AD profiles and GPO objects.

Senior Technical Consultant
• Implemented a Windows 2000 environment
• Installed and configured a disk array and Oracle database
• Created internal procedures and documentation for project handover.

Senior Technical Consultant
• Senior Technical Consultant on Windows 2000 environment, network security, as well as systems administration and network management
• Installed and Configured a Microsoft Exchange Server 2000 migration from exchange 5.5 as well as a VPN solution
• Provided technical support for all network related issues
• Created and documented all internal IT processes and architecture.
• Maintained the VPN and FIREWALL

Technical Lead Consultant
• Technical Lead on implementation, administration and deployment of a Windows 2000 environment, and implementation of network security and a Linux firewall solutions
• Created technical documentations for procedures, architecture and hardware specifications
• Quality assurance of products
• Maintained Firewall and network security and related updates
• Managed Exchange 2000 Server, and IIS.

Technical Lead Consultant
• Technical Lead on several large-scale projects of implementation and deployment of windows 2000 environments including Windows 2000 Server and Professional
• Installed and configured windows 2000 advanced server and Windows NT 4.0 server farm for international project. Microsoft Active directory under Windows 2000 server/advanced server as well as Cluster servers under windows 2000 advanced server and Microsoft Exchange server 2000 (Approximately 120 Servers)
• Created technical documentation for procedures, architecture and hardware specifications
• Responsible for quality assurance as well as testing products
• Create, Manage and Implement AD profiles and GPO objects.

Technician
• Maintained Firewall and network security and related updates
• Provided technical support to various customers both onsite and remotely regarding Windows NT/95/98/2000, Novell, both hardware and software support
• Network administration and architecture duties in the office, as well as at client sites. Administration of Exchange and IIS(Approximately 110 Servers)
• Installed and configured terminal servers and clients for terminal server (Both Windows 2000 and Citrix terminal Server).
• Created web pages and provided technical consulting for clients
• Create, Manage and Implement AD profiles and GPO objects.

Technician
• Provided second level technical support related to a Windows 95/ 98/ NT and MSDOS point of sale system known as U-Scan.
• Provided both hardware and software support, as well as doing local network administration duties for technical support department
• Trained new employees on procedures and techniques for phone support
• Installed and configured new systems for the department

EDUCATION AND PROFESSIONAL DEVELOPEMENT

TechSpa, Certificate in Media Matrix support and Cobranet.
McGill University CCNA Program, CCNA certification courses
Form Alliance, Attended computer training courses geared towards obtaining the MCSE certification.
EPOC Montreal, Intensive training in computer applications
Dawson College, Social Sciences, Math, Economics and Psychology, as well as Basic Computer courses, Research Methods, Quantitative Methods.

LANGUAGES
• English, both spoken and written.
• French, both spoken and written.
• Spanish, both spoken and written.
• Italian, both spoken and written.